How do i request for a refund?

Received payment confirmation 

  • Contact the merchant for a refund/exchange


Received pending / failed order status but funds deducted from your account/card

  • Email with Subject: Refund for failed order with the following details
    • Website URL you made the purchase
    • Amount, Date, Time
    • Payment Channel
    • Proof of funds deducted from your account or card
    • Proof of pending / failed order status
  • After investigation, if a refund is eligible, you will be required to provide your bank account details to process the refund else you will be required to contact your bank to raise an investigation on the charge


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